The night before, I talked to Kim and she arranged my meeting for the first time in the morning. My technician was John, and he arrived on time. He was actually early, but he waited until the appointment time in my driveway to ring the bell, so I understand why because it was an appointment early in the morning. He was ready, he had a mask on, highly professional and quick. The problem was diagnosed and resolved within 30 minutes. This business is strongly recommended and will be my go-to for any refrigerator problems I have going forward.